Frequently Asked Questions

A: Sensor faucet is a touchless faucet that uses an infrared sensor to detect hand movement. When you place your hands within the specified range, the water turns on automatically, and it stops when you remove your hands. This means there’s no need to touch the faucet, helping reduce germ contamination and improve hygiene.✔ Helps reduce contact with germs✔ Fast response and easy to use✔ Adjustable sensing/detection range

A: Yes!A sensor faucet works only when it’s actually being used, so it can reduce unnecessary water flow—saving up to around 60–70% compared with a standard manual faucet that you turn on and off yourself, where people often forget to shut the water off or don’t close it completely.As a result: ✔ Lower water bills ✔ More efficient water use ✔ Less waste

A: Ideal for places that require high hygiene standards and heavy daily use, such as:📍 Industrial factories📍 Food & pharmaceutical factories (GMP/HACCP-compliant)📍 Hospitals and clinics📍 Schools and universities📍 Shopping malls / public restrooms📍 Hotels and offices that want a modern, fresh imageBecause sensor faucets help reduce touchpoints, prevent cross-contamination, and are built for long-lasting use.

A: Both options have their own advantages:🔋 Battery-powered:Easy to install—no wiring requiredIdeal for new installations or replacing an existing faucetLong battery life (typically 1–2 years, depending on usage)⚡ AC/DC adapter (wired power):Best for buildings where a power outlet is availableNo need to replace batteriesIdeal for high-traffic areas with continuous/heavy useNote: Many models support both power options in one unit, so you can choose whichever is more convenient.

A: It’s easy to install as a replacement for an existing faucet, using the same standard mounting hole (1 inch / 25–35 mm).💡 If using battery power: No electrical wiring is needed.💡 If using wired power (AC/DC adapter): You can plug it into a standard outlet or run the cable neatly inside the counter.

A: Most sensor faucets typically use 4 AA or AAA alkaline batteries.📌 Average battery life: about 1–2 years, depending on usage frequency.📌 The system usually has a low-battery indicator/alert, so you’ll know when it’s time to replace them.

A: You can try the following basic checks:Check the batteries — they may be running low.Clean the sensor — dirt or water droplets on the sensor window can interfere with detection.Check the water filter system — if a filter is installed, it may be clogged or affecting water flow.If the issue persists, please contact our customer service team so our technicians can assist with further inspection.

A: 📌 Made with high-quality materials (e.g., genuine brass) 📌 Accurate, responsive sensor for consistent performance 📌 3-year warranty with on-site service support 📌 Full spare parts availability with a dedicated after-sales technician teamSo you don’t just get a high-quality faucet—you also get reliable service and peace of mind throughout its use.

Hygienic's [sensor faucet] and automatic faucet products come with a full 3-year warranty, ensuring durability and long-term usability for corporate and factory customers. We offer superior service as follows: *✅ On-site Service: We have a team of expert technicians ready to come to your location to maintain and inspect your system (within Bangkok and surrounding areas).✅ Comprehensive spare parts inventory: We stock genuine spare parts for all components, eliminating worries about finding a repair shop or waiting a long time for parts.✅ Professional Standards: With experience managing national-level projects, we understand all types of site operations and are ready to solve your problems quickly.(Note: Warranty terms and conditions are as specified by the company.)