Frequently Asked Questions

A: Sensor faucet is a touchless faucet that uses an infrared sensor to detect hand movement. When you place your hands within the specified range, the water turns on automatically, and it stops when you remove your hands. This means there’s no need to touch the faucet, helping reduce germ contamination and improve hygiene. ✔ Helps reduce contact with germs ✔ Fast response and easy to use ✔ Adjustable sensing/detection range

A: Yes! A sensor faucet works only when it’s actually being used, so it can reduce unnecessary water flow—saving up to around 60–70% compared with a standard manual faucet that you turn on and off yourself, where people often forget to shut the water off or don’t close it completely. As a result: ✔ Lower water bills ✔ More efficient water use ✔ Less waste

A: Ideal for places that require high hygiene standards and heavy daily use, such as: 📍 Industrial factories 📍 Food & pharmaceutical factories (GMP/HACCP-compliant) 📍 Hospitals and clinics 📍 Schools and universities 📍 Shopping malls / public restrooms 📍 Hotels and offices that want a modern, fresh image Because sensor faucets help reduce touchpoints, prevent cross-contamination, and are built for long-lasting use.

A: Both options have their own advantages: 🔋 Battery-powered: • Easy to install—no wiring required • Ideal for new installations or replacing an existing faucet • Long battery life (typically 1–2 years, depending on usage) ⚡ AC/DC adapter (wired power): • Best for buildings where a power outlet is available • No need to replace batteries • Ideal for high-traffic areas with continuous/heavy use Note: Many models support both power options in one unit, so you can choose whichever is more convenient.

A: It’s easy to install as a replacement for an existing faucet, using the same standard mounting hole (1 inch / 25–35 mm). 💡 If using battery power: No electrical wiring is needed. 💡 If using wired power (AC/DC adapter): You can plug it into a standard outlet or run the cable neatly inside the counter.

A: Most sensor faucets typically use 4 AA or AAA alkaline batteries. 📌 Average battery life: about 1–2 years, depending on usage frequency. 📌 The system usually has a low-battery indicator/alert, so you’ll know when it’s time to replace them.

A: You can try the following basic checks: • Check the batteries — they may be running low. • Clean the sensor — dirt or water droplets on the sensor window can interfere with detection. • Check the water filter system — if a filter is installed, it may be clogged or affecting water flow. If the issue persists, please contact our customer service team so our technicians can assist with further inspection.

A: 📌 Made with high-quality materials (e.g., genuine brass) 📌 Accurate, responsive sensor for consistent performance 📌 3-year warranty with on-site service support 📌 Full spare parts availability with a dedicated after-sales technician team So you don’t just get a high-quality faucet—you also get reliable service and peace of mind throughout its use.

A: We offer a full 3-year warranty on our products . If you experience any problems, we provide on-site service with a team of technicians to assist you (within Bangkok and surrounding areas). We also stock spare parts for all components, so you don't have to worry about finding a place to get it repaired.